Privacy Policy

At Madhuvan Hostels, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect and how it is used, protected, and shared.

1. Information We Collect

When you use our website or services, we may collect the following types of information:

• Personal Identification Data: Name, age, email address, phone number, and residential address submitted via forms.
• Verification Documents: Copies of government-issued IDs (Aadhar Card) or institutional IDs strictly for security and admission purposes.
• Payment Information: Transaction details when you make online bookings (note: actual card/UPI details are securely processed by Razorpay and never stored on our servers).
• Technical Data: IP addresses, browser types, and usage data collected via cookies to improve website performance.

2. How We Use Your Information

The collected information is utilized exclusively for:

• Processing your room bookings and managing your stay.
• Verifying identity to ensure a safe and secure environment for all female residents.
• Communicating important updates, invoices, and administrative notices.
• Improving our website functionality and customer service.

3. Data Security and Sharing

We employ robust security measures to protect your personal data against unauthorized access, alteration, or disclosure. We do not sell, trade, or rent your personal identification information to external third parties. We may share necessary information with trusted service providers (like payment gateways) merely to facilitate our services. We may also disclose information if required by law enforcement or legal processes.

4. CCTV Surveillance

For the paramount safety of our residents, CCTV cameras are operational 24/7 in all common areas (corridors, entry/exit gates, dining halls). This footage is strictly for security monitoring and is only accessible by authorized management personnel or provided to law enforcement upon valid request.

5. Cookies

Our website uses cookies to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.